Returns & Exchanges
We hope you love your SAFAR purchase. If something isn’t quite right, we’re happy to help.
Exchanges
We accept exchange requests for eligible items within 7 days of receiving your order, subject to stock availability. To qualify for an exchange:
- Items must be unused, unworn, unwashed and in their original condition.
- All original tags, labels, packaging and accessories must be intact.
- Proof of purchase is required.
For apparel, exchanges for a different size or colour are welcome, subject to availability. If your preferred size or colour is unavailable, please contact us to discuss alternative options. All exchanges are subject to approval.
Non-Exchangeable Items
For hygiene and product integrity, we do not accept change-of-mind exchanges for:
- Books, activity books and other printed learning materials.
- Toys, interactive learning mats and electronic products that have been opened or used.
- Personal care products and other hygiene-sensitive items once opened.
- Items marked as non-exchangeable on their product pages.
This does not affect your rights if an item is defective, incorrect or does not conform to your purchase.
Returns & Refunds
We currently do not offer returns or refunds for change of mind or personal preference. If you’ve purchased an incorrect size, we’re happy to offer an exchange within 7 days of receiving your order, subject to stock availability and the exchange conditions outlined above. Refunds will not be provided for sizing issues. If you receive an incorrect, damaged or defective item, please contact us. We’ll assess the issue and arrange an appropriate remedy, such as a repair, replacement or refund, where applicable.
Sale & Promotional Items
Sale, promotional and clearance items are final sale and are not eligible for change-of-mind returns or exchanges. If an item is defective or incorrect, please contact us for assistance.
Pre-Order Items
Pre-order items are purchased in advance and are subject to the estimated dispatch timeframe stated on their product pages. Once received, eligible pre-order items follow the same exchange conditions outlined above. If we are unable to fulfil your pre-order or there is a significant delay, we will contact you with an updated timeframe and the option to cancel the affected item for a refund.
For more information, please refer to our Pre-Order Policy.
How to Request an Exchange
Email hello@shopsafar.com within 7 days of receiving your order, including:
- Your order number
- The item you wish to exchange and your preferred replacement
- Photographs, if you received an incorrect, damaged or defective item
Please wait for our confirmation and return instructions before sending any items back.
All exchanges are subject to stock availability. Delivery costs associated with voluntary exchanges will be borne by the customer. Where an item is incorrect or defective, SAFAR will cover reasonable return delivery costs where applicable.
Our 7-day voluntary exchange period does not limit your statutory consumer rights.